Terms & Conditions

All orders are accepted by the vendor subject to the following terms and conditions:

Payment and Price

All goods must be paid for in full prior to dispatch. Accepted methods of payment include credit card, (Visa and Mastercard only), direct bank transfer or cheque. Credit card transactions are processed automatically through Paypal on this site, alternatively call our offices to arrange credit card processing. If you wish to pay via direct bank transfer, our bank account details will be provided once this option is selected. If payment is made by cheque, goods will not be dispatched until your funds have been cleared.


  1. No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies the vendor by email or telephone within 48 hours of delivery. This period may be extended at the sole discretion of the vendor where the manufacturers’ replacement policy extends the deadline
  2. No liability for any claim for missing items such as manuals shall be accepted unless the purchaser notifies the vendor in writing within 48 hours of delivery.


Please note the prices on this website are for the hot water units only. Installation of said units is not included. Should you require a quote that includes the unit and installation, please call our offices for further information.

Delivery and Pricing

Our online prices do not include delivery. We have included delivery options online which may be utilised at your discretion. We do however encourage you to use the freight company mentioned as they are specialised transportation agents. Once goods are dispatched the vendor is not responsible for any damage to goods or unexpected time delays caused by the freight facility. Should you elect to collect your purchase directly from our offices, please contact us by email or phone to arrange a date and time for pick-up.

Prices quoted are valid for Victoria only. Pricing of hot water units may vary slightly in different states. Please feel free to call us to confirm pricing for other states.

Please call in for a delivery cost.

Cash Back offers

Applicable to supply of unit only pricing 

Quality assurance

All products sold are brand new and unused.

Returns Policy

All products are carefully selected to ensure maximum quality and are checked where possible for any defects prior to dispatch. If a faulty product is returned within the warranty period it will be inspected and replaced as efficiently as possible. Please ensure that you have retained the original packaging. Please note that you will be responsible for the costs of returning the goods to the vendor who will in turn ensure you are duly reimbursed by the manufacturer once they have acknowledged liability.

Return of products correctly supplied are at the discretion of Hot Water Professionals. A handling fee will be charged to the purchaser if Hot Water Professionals accept the return.

Product Headings and Specification Table

All product headings, specifications tables and dimensions shown for each product are for illustrative purposes only and should be checked against the supplier headings, specification tables and dimensions. Hot Water Professionals will not be responsible for any discrepancy with this information. The supplier's information takes precedent over Hot Water Professional's illustrative information.


If any part of these terms and conditions are found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in Victoria and shall in all respects be governed by Victorian Law. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.


Whilst every reasonable effort is made to ensure that all prices and product details shown on this website are correct and up to date, this cannot be guaranteed as availability of products and pricing information can change without notice. 

Photographic Images

Photographic Images are provided for illustrative purposes and may vary from the final product.