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Delivery / Shipping Information

Our online prices do not include delivery. We have included delivery options online which may be utilised at your discretion. We do however encourage you to use the freight company mentioned as they are specialised transportation agents. 

Once goods are dispatched the vendor is not responsible for any damage to goods or unexpected time delays caused by the freight facility. Should you elect to collect your purchase directly from our offices, please contact us by email or phone to arrange a date and time for pick-up.

Pick up from Hot Water Professionals Port Melbourne or designated supplier warehouse nationally – FREE

Delivery to Metro residential address (excl. ACT, NT and WA) – $44.00 incl GST

Delivery on orders over $150.00 to a proven business address in a capital city (excl. ACT, NT and WA) – FREE

All order values under $150.00 will incur a delivery charge. Please call 1800 610 510 for a delivery cost.