We will provide advice to try help you to save time and money when problems occur with your hot water system (heater).
Note: For your own safety do not attempt to repair any part of the hot water unit yourself. Call Hot Water Professionals on 1800 610 510.
Gas Hot Water Cylinder - Leaking gas or water
- Turn gas and water off at the hot water system.
- A gas cock should be close to the hot water system and will require only a half a turn to shut it.
- If you still smell gas immediately turn off gas mains at gas meter usually found at the front of house.
- Turn the water stop clock off at the hot water system- this should stop or reduce the flow of water.
- If water is coming from the PTR valve refer to section below.
Electric Hot Water Cylinder - Leaking or tripping
- Turn the electricity supply off to the system if not already off.
- A switch should be located at a switch board on the premises marked water system or similar.
- If leaking then check the source of the leak. If it is coming from the PTR valve refer to section below.
- If leaking turn the water stop cock off at the hot water system- this should stop or reduce the flow of water.
- If it is coming from the PTR valve refer to section below.
Gas Storage or Continuous Flow - Water Flowing from PTR valve
- First, establish whether the water escaping is greater than expected Normally water will gently discharge from this valve when water is being heated
- BEWARE WATER IS SCALDING HOT. KEEP CHILDREN AWAY. Gently raise the lever on the valve and gently lower the lever back into position. Do this two or three times to clear any obstacles that may be present.
- If water still flow out of the valve, turn the gas off to the system. A gas cock should be close to the system and only require a half a turn to close it.
- Turn the water stop cock off at the hot water system, this should stop or reduce the flow of water.
No Hot Water at the Taps
- Check other hot water taps to see if the problem is limited to only one tap or an area. Check the cold water taps as well.
- Check for broken pipes or leaking hot water cylinder (see section above on leaking cylinders)
- If no water is evident at the property, check for the possibility of a council outage, burst pipe or frozen pipe in colder areas.